Where is my upgrade?
If you purchased an upgrade but you are not seeing the paid features in your live app, this could be due to one of the following reasons:
A- The upgrade was purchased for the wrong app
A Starter or Pro upgrade only applies to the app it was purchased for. That means, if you upgrade Form Builder, you will have an upgrade for Form Builder only.
A user cannot move the upgrade from one app to a different one. If you upgraded an app that isn't the one on your live site, our Support Team can move the upgrade to the correct app for you.
B- The pre-upgrade version of your app is cached
Depending on your web browser's settings, the changes in your app after upgrading may not be reflected immediately.
Try refreshing your browser window. If that doesn't help, clear your cache and refresh your browser once more.
Need Help?
If you need any help or have any questions, our support team is happy to help.
👉 Contact our support team
When contacting us, you'll be prompted to authenticate your email by signing in, and a confirmation code will be emailed to you. This helps ensure our support team's reply will be delivered to you with no issues.
For more information about available features, visit our Pricing Page.