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My poll results are not displaying

Updated by POWR Support

If you’ve set up a poll using POWR and your results aren’t displaying as expected — whether they’re not showing at all or not updating after new votes have been submitted — you’re not alone. This is a common question and there are a few straightforward reasons why poll results may not be appearing correctly. In this article we’ll walk you through the most likely causes and how to resolve them quickly so your poll results are visible and up to date.

There are two common reasons why Poll results are not displaying.

1. If the Poll does not have a Label name. You may check by doing the following:

  • Access your POWR Editor

  • Expand your Multiple Choice Element

  • Ensure there's a title or text in the Label input box

Screen_Shot_2020-07-07_at_8.18.43_AM.png

2. If your Poll answers total too many characters so your Poll results Pie Chart is pushed out of your POWR iFrame. You can attempt to adjust the size of your Poll to accommodate long answers by doing the following:

  • Access your POWR Editor

  • Go to the Design section of your POWR Editor

  • Expand your App Size with Apps Width & App Padding

Screen_Shot_2020-07-07_at_8.19.08_AM.png

In most cases poll results not displaying correctly comes down to a simple setting or configuration that just needs a quick adjustment. Whether it was a display setting that needed to be toggled on, a publishing step that was missed or a browser cache issue, the fix is usually straightforward. If you’ve worked through the steps in this article and your poll results are still not showing correctly, don’t hesitate to reach out to our support team with a screenshot and a link to your live poll — we’ll be happy to take a closer look and get it sorted for you!

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