How to Cancel a Subscription on Wix: A Step-by-Step Guide
If you’ve decided to cancel your POWR subscription on Wix, we want to make the process as smooth and straightforward as possible. Since POWR subscriptions purchased through the Wix App Market are managed directly through Wix’s billing system rather than through POWR, the cancellation process takes place entirely within your Wix account. In this article we’ll walk you through exactly where to find your subscription settings and how to cancel in just a few simple steps.
💡 POWR does not manage billing or cancellations for Wix subscriptions — everything is handled through Wix’s own billing system.
This article contains the following topics:
Before you Cancel: Consider Alternatives
If you’re canceling because of the reasons below (or more):
The app isn't working as expected
It's too expensive for your budget
You’re missing a specific feature
You didn't mean to upgrade
You want to expore a different app
We’d love the chance to help or offer a personalized solution — including 1:1 demo call with our Success team or Support Manager, and more.
Click here to contact our Support team before cancelling. We’re happy to make it right!
How to Cancel a POWR App Subscription on Wix
You can cancel your app subscription in just a few steps from your Wix Subscriptions page.
Go to Premium Subscriptions in your Wix account.
Click the three-dot icon
next to the relevant POWR app.
Select "Cancel App".
Follow the prompts to complete the cancellation process.
💡 If the "Cancel App" option doesn't appear on your screen, it's probably because you're not owner of the account. Please note that only the owner or an admin (co-owner) account can proceed.
What Happens After You Cancel?
Your subscription will remain active until the end of the current billing period.
You will not be charged again once the billing period ends.
The POWR app will revert to the Free plan once your paid term expires.
Your existing app content will remain saved and editable
Your previously entered data and settings will be preserved in your account, but plugins with paid features will be hidden on your live site until you remove those features.
Cancelling your POWR subscription on Wix is a quick and straightforward process that can be completed entirely from within your Wix account in just a few clicks. Once cancelled you’ll continue to have access to your paid features until the end of your current billing period, after which your apps will revert to the free plan. If you ever decide to come back we’d love to welcome you again — and if there was something specific that prompted your decision to cancel, we’d genuinely appreciate hearing your feedback so we can keep improving. Don’t hesitate to reach out to our support team if you have any questions along the way!
FAQs
I deleted the app from my Wix site. Is the subscription canceled automatically?
-No. Removing the app from your site does not cancel your subscription. You must cancel it manually in your Wix Subscriptions settings as expained in this article.Will I get a refund after canceling my subscription?
-Per POWR’s refund policy, only yearly or biennial plans canceled within 5 days of purchase are eligible for a refund. For any questions, please contact POWR Support and include a copy of your Wix invoice. Our team will review your request and assist you directly, as all refund approvals must be processed through POWR.Can I reinstall the app later and keep my settings?
-Yes! If you want to reinstall the same POWR app with all saved data later, our support team can help with the recovery.
Need Help?
If you need help or have questions about our apps, our support team is happy to assist.
👉 Contact our support team
When you contact us, you'll be prompted to authenticate your email by signing in, and we'll email you a confirmation code. This helps ensure our support team's reply reaches you without issues.
For more information about available features, visit our Pricing Page:
https://www.powr.io/pricing