Nothing is displaying in my Social Feed
You’ve connected your accounts and published your POWR Social Feed, but when you check your site, nothing is displaying. It’s frustrating when you expected your posts to appear, but the cause is usually a single setting that’s easy to change. Common culprits include the number of posts set to display, captions that are switched off, posts waiting for approval, or limits that apply to specific networks such as Pinterest and Facebook. In this article we’ll walk you through the troubleshooting steps for each of these so you can get your posts showing again.
Try the following troubleshooting steps:
Go to Connect > Feeds and verify that the Max Posts to Display slider is not set to zero.
Text not displaying? Go to Design > Captions and make sure that Enable Captions toggle is set to On (For Tumblr, Twitter, RSS, and other text heavy feeds)
If your app is upgraded, go to Content > Content Approval and make sure that some posts are Approved.
Trouble with a Pinterest feed?
Check whether there is a "+" in the original board name. We're having trouble parsing the "%2B" which stands for the "+" sign in the URL, but you can replace "%b" with a "+" when you enter the feed to fix this problem.
Trouble with a Facebook feed?
POWR Social Feeds cannot display Facebook pages that involve age restricted content. These may include Facebook pages for alcoholic beverage brands and retailers, or pages with adult content.
When a Social Feed shows nothing, the fix is usually one of the settings above: the Max Posts to Display slider, the Enable Captions toggle or Content Approval. For Pinterest and Facebook feeds, the board name and the type of page can also make a difference. Once you’ve worked through the steps and published your changes, your posts should start appearing on your site. If your feed is still empty, please reach out to our support team with a screenshot of your feed in the editor and the direct link to your live page, and we’ll be happy to take a closer look and help you get it sorted.
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