I Can’t See My POWR Popup App on My Live Website – What Should I Do?
You’ve built and published your POWR Popup, but when you visit your live website it doesn’t show up. It’s frustrating when everything looks right in the editor and your visitors still can’t see the popup. The good news is that this usually comes down to a few common causes, such as a trigger or schedule setting, a page targeting rule, an embed code that hasn’t been added correctly or a cached version of your site. In this article we’ll walk you through the most likely reasons your Popup isn’t appearing on your live website and the steps you can take to get it displaying again.
💡 Tip: Most display issues are caused by missing installation code, display settings, or timing rules. Start by checking these first.
Step 1: Check If the App Is Installed on Your Live Page
Your Popup will only display on pages where the POWR installation code is present. Make sure that:
The Popup app is installed on the same page you expect it to appear.
The install code snippet is embedded properly (if you're using POWR's embed code).
To test this, try adding another POWR plugin (like a Countdown Timer) to the same page. If that shows but the Popup doesn’t, skip to Step 2.
Using a Website Builder?
If you're on a platform like Wix, Shopify, Weebly, Squarespace, or BigCommerce, use the platform-specific installation method provided in the POWR editor. Do not manually paste code unless instructed.
Step 2: Adjust Popup Frequency Settings
You can control how often your Popup appears to visitors. If your Popup isn't showing consistently, check these settings:
To change the frequency:
Open your Popup in the editor.
Go to the Content tab.
Click Popup Display Options.
Select one of the following:
Once per week per visitor
Once per day per visitor
Every time anyone visits
New visitors only
🧠 Tip: If you’re testing, use Every time anyone visits or test in a private browser window to bypass restrictions.
Step 3: Clear Browser Cache or Use Incognito Mode
Sometimes, your browser may load an old version of your site. If your popup settings have changed but aren’t visible yet:
Clear your browser’s cache
Or open the site in an incognito/private window
This ensures you’re viewing the most recent version of your site and plugin.
Step 4: Confirm the "Show Only Once" Rule Isn't Enabled
If your Popup is set to show only once per visitor, it won’t reappear unless:
You clear your browser’s cache
You open the site in incognito mode
You view it from a different device or browser
To disable this:
In the editor, go to Settings > Display Settings
Uncheck “Show only once per visitor”
Step 5: Check the Display Schedule
If you’ve set a specific date range using the Schedule & Triggers feature, the Popup will only appear during that time window.
Check this setting:
Open your Popup.
Go to Settings > Schedule & Triggers.
Make sure the start and end dates match when you want the Popup to appear.
⏳ If you're outside the selected date range, the Popup will not display.
Step 6: Check if the Popup Is Paused
If the Popup is paused, it won’t show to any visitors—including you.
How to resume:
In the POWR Editor, check the Pause Popup setting.
If paused, disable the pause option.
Click Publish to save and activate the Popup.
🔗 See How can I pause my Popup? for more info.
Step 7: Save and Publish Your Changes
Make sure all your changes are saved and published:
Click Save in the POWR Editor.
On platforms like Wix or Shopify, republish your site if needed to reflect updates.
Step 8: Look for App Conflicts or Overlapping Popups
Sometimes other popups or site scripts may block the POWR Popup.
Remove or disable other popups temporarily to test.
Make sure you haven’t embedded the same POWR Popup more than once on the page.
Avoid overlapping timed displays from other tools or themes.
When a Popup doesn’t appear on your live site, the cause is usually a simple setting that can be fixed in a few minutes. Once you’ve checked your triggers, your page rules and your embed code, and cleared your cache, your popup should start showing for your visitors as expected. If it still isn’t appearing, please reach out to our support team with the direct link to your live page and a screenshot of your popup settings, and we’ll be happy to take a closer look and help you get it sorted.
❓FAQs
-Why does my Popup show in preview but not on the live site?
Preview shows the plugin regardless of display rules. If it doesn’t appear live, check display settings, frequency rules, or whether it’s paused.
-Can I display the Popup every time someone visits?
Yes! Go to Content > Popup Display Options and select Every time anyone visits.
-Can I schedule my Popup to show only on specific days?
Yes, use the Schedule & Triggers settings to set a start and end date for when the Popup should display.
-My Popup used to work but doesn’t anymore. What changed?
Check for:
Cache issues
Changed display settings
Schedule settings
Paused plugin
Display frequency rules
Can I trigger the Popup on click instead of automatically?
Yes, you can link the Popup to a button or image and set it to display when clicked. Make sure to set the Popup to "Do not automatically display."
Need Help?
If you need help or have questions about our apps, our support team is happy to assist.
👉 Contact our support team
When you contact us, you'll be prompted to authenticate your email by signing in, and we'll email you a confirmation code. This helps ensure our support team's reply reaches you without issues.
For more information about available features, visit our Pricing Page:
https://www.powr.io/pricing