I can't see my Popup app in the POWR editor. What should I do?

You’ve opened the POWR editor to work on your Popup, but the popup itself isn’t showing on the screen. Before assuming something is broken, it’s worth checking whether the “Floating Tab or Button” option is turned on. When this option is enabled, your popup doesn’t open automatically. It stays hidden until a visitor clicks the floating tab or button, so all you’ll see in the editor is the tab or button itself, usually along the edge of the page. In this article we’ll show you how to spot this setting, how to open your popup from the tab or button, and how to switch the option off if you’d prefer your popup to display automatically.

Please open app settings > click on your floating tab to see the popup.

If you wish to disable this option please follow these steps:

1. Click on "Controls" > "Floating Tab or Button"

2. Toggle off the "Enable Floating Tab or Button" option:

3. Click on the "Publish" button to save changes:

If your Popup seems to be missing from the editor, the “Floating Tab or Button” option is often the reason. The popup is still there and is simply waiting to be launched from the tab or button. You can click the tab or button to preview your popup, or turn the option off if you’d like it to appear on its own. If you’ve checked this setting and still can’t see your popup, please reach out to our support team with a screenshot and the link to your app in the POWR dashboard, and we’ll be happy to take a closer look.

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