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How to cancel your subscription and uninstall POWR from Shopify

Updated by POWR Support

If you need to cancel your paid plan or remove a POWR app from your Shopify store, follow the steps below to ensure billing is stopped and the app is completely removed from your storefront.

Before You Begin

Uninstalling or canceling a POWR app subscription will:

  • Stop recurring billing for that specific app plan.

  • Remove the direct connection between your Shopify store and the app.

  • Preserve your data within your POWR dashboard so that forms, popups, and custom settings can be restored if you reinstall later.

Note on Data Export: Form responses, visitor opt-ins, and submissions remain accessible via powr.io. If you wish to save your data externally before uninstalling, log into your POWR dashboard, navigate to the specific app, and export your records from the Responses tab.

Part 1: How to Cancel Your POWR Subscription

How you cancel depends on whether your subscription is billed directly through Shopify or processed externally via POWR.

Option A: Apps Billed Directly Through Shopify (Standard)

Most apps installed directly through the Shopify App Store process charges through your unified Shopify invoice.

  1. Log in to your Shopify Admin panel.

  2. Click Settings in the lower-left corner.

  3. Select Apps and sales channels.

  4. Locate the POWR app you want to cancel.

  5. Click the three dots (⋯) on the far right of its row and select Uninstall.

  6. Confirm the uninstallation. Uninstalling automatically terminates recurring app subscription charges. (Note: While future billing cycles stop immediately, charges for the currently active cycle are non-refundable).

Option B: Apps Billed Externally via POWR

If you subscribed to a POWR bundle or entered payment information directly through POWR’s checkout:

  1. Open the POWR app within Shopify or log in directly at powr.io.

  2. Go to your Account Settings or navigate to the app’s Billing / Pricing tab.

  3. Downgrade your plan to the Free plan or click Cancel Subscription.

  4. Once canceled in POWR, return to Shopify Admin > Settings > Apps and sales channels and click Uninstall on the app.

Part 2: What to Expect After Uninstalling

  • Billing: All future recurring charges for that specific subscription stop immediately.

  • Residual Elements on Storefront: If you have multiple POWR apps active on your site, shared script files and snippet code (<div> containers) may remain in your active theme, causing the uninstalled app to stay visible on your live pages.


Part 3: How to Completely Remove Residual POWR Code

If the app's visual container remains on your live store after uninstallation:

  1. In your Shopify Admin, go to Online Store > Themes.

  2. Next to your active theme, click the three dots (⋯) and select Edit code.

  3. Open the template, liquid file, or section where the POWR app was embedded (e.g., theme.liquid, product.liquid, or specific section templates).

  4. Locate the POWR HTML <div> snippet, which looks similar to:

    HTML

    <div class="powr-[app-name]" id="[unique-id]"></div>

  5. Delete that line of code.

  6. Click Save in the upper-right corner.

Reinstalling in the Future

If you choose to use the app again:

  1. Visit the Shopify App Store and search for the desired POWR app.

  2. Click Add app and complete the installation prompts.

  3. Your saved configurations, styling, and historical entries will automatically reconnect to your store.

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For more information about available features, visit our Pricing Page:
https://www.powr.io/pricing